Benchmarking in New England


Benchmarking in New England: An Update

Following a Town Meeting forum held at the 1995 NAHSL Conference in Greenwich, an NAHSL-sponsored project was initiated by a voluntary group of members. The purpose of this committee was to gather significant hospital library data that could be accessed by NAHSL members for benchmarking.

The Town meeting discussion had raised many needs for library benchmarking data. These uses ranged from matching library partners for sharing of general information to strategic planning, staffing, and budget comparisons to continuous education on statistical data and its value to long-term planning. The wealth of resource sharing potential is greatly enlarged with an identified source of maintained information. The possible assistance to one-person hospital libraries (as well as larger teaching hospital libraries) was seen as significantly important in the present healthcare environment of affiliations and mergers.

The NAHSL Benchmarking Committee, has met many times since that Town Meeting, The Committee has grappled with the difficult tasks of identifying fields to collect data in; attempting to define these fields for consistent gathering of like data; designing and re-designing the survey and library profile; and structuring what exactly the Committee would support. Input from various size libraries has been sought as the survey was formulated. The Committee felt strongly that NAHSL members should have unlimited access to the benchmarking information and that an electronic database would be the most efficient way to distribute the information.

In September of 1997, the first distribution of the survey tool and library profile was distributed. The information received from the NAHSL libraries was scored and professionally analyzed using a statistical software application. The data is organized by cohort group. The cohort groups are defined by total staffing size.

Some preliminary results of the project were presented at MLA's Hospital Section in Philadelphia in May, 1998 by Janie Kaplan (Hartford Hospital) and Robin Rand (Maine Medical Center). Two other projects presented. They represented the Canadian Medical Library Association and the Mid-Atlantic chapter area.

Preliminary data will be made available through the NAHSL website in the 1999 calendar year. The NAHSL Benchmarking and Automation Committees hope to prepare this information for dissemination collaboratively.

For further information on the project, please e-mail Janie Kaplan at Hartford Hospital (Kaplan@harthosp.org).


Return to Benchmarking Project Main Page

Copyright © NAHSL 1997, 1998
http://nnlmner.uchc.edu/nahsl