Books

Annual Statistics of Medical School Libraries in the United States and Canada (18 ed). Association of Academic Health Science Library Directors 1994-1995.

Balm G. Benchmarking: A Practitioner's Guide for Becoming and Staying Best of the Best. Schamberg, IL: QPMA Press 1993.

Czarnecki MT. Benchmarking Strategies for Healthcare Management. Aspen Publishers 1994.

Gift RG. Benchmarking in Healthcare: A Collaborative Approach. Chicago, IL: American Hospital Association 1994.

Griffiths J, King DW. Special Libraries: Increasing the Information Edge. Washington D.C.: Special Libraries Association 1993; 197 p.

Health Science Libraries of New Hampshire and Vermont Task Force. The Case for Hospital Libraries: Strategies in a Downsizing Era. 1995.

Spendolini MJ. The Benchmarking Book. New York, NY: Amacom 1992.

Watson GH. The Benchmarking Workbook: Adapting Best Practices for Performance Improvement. Cambridge, MA: Productivity Press 1992.

Articles

1997 Guide: Benchmarking Under Managed Care. Hospitals and Health Networks 1997; 71(1).

Allan FC. Benchmarking: Practical Aspects for Information Professionals. Spec. Lib 1993; 84(3):123-130.

[Anonymous]. Benchmarks of Success for 100 "Top" Hospitals Identified in Research By HCIA/Mercer. Strateg Healthc Excell 1994; 7(6):9-12.

[Anonymous]. A Directory of Collaborative Benchmarking Resources. Qual Lett Healthc Lead 1994; 6(9):14-15.

[Anonymous]. Improving Organization Performance: Better Benchmarks. Inside the Joint Commission 1997; January 27:2-3.

Benchmarking Issue. Jt Comm J Qual Improv 1994; 20(5).

Benson HR. An Introduction to Benchmarking in Healthcare. Radiol Manage 1994; 16(4):35-9.

Bergman R. Benchmarking: Management Tool in the Quest for Improved Clinical Quality. Hosp Health Netw 1994; 68(8):48, 50-51.

Buchanan HS, Marshall JG. Identifying Potential Benchmarking Partners. Natl Ntw 1996; 20(3):20-21.

Buchanan HS, Marshall JG. What to Look for in Benchmarking Partners. Natl Ntw 1995; 20(2):20-21.

Doelling DL. Blueprint for Performance Assessment. Medical Reference Services Quarterly 1993; 12(1):29-38.

Fischer WW, Reel LB. Total Quality Management (TQM) in a Hospital Library: Identifying Service Benchmarks. Bulletin of the Medical Library Association 1992; 80(4):347-52.

Jurow S. Tools for Measuring and Improving Performance. J Libr Adm 1993; 18(1/2):113-126.

Kazandijian VA, et al. Relating Outcomes to Processes of Care: The Maryland Hospital Association's Quality Indicator Project. Jt Comm J Qual Improv 1993; 19(11):530-38.

Kovel-Jarboe P. Quality Improvement: A Strategy for Planned Organizational Change. Library Trends 1996; Winter:605-630.

Library Benchmarking Newsletter. [Library Benchmarking International, Cincinnati, $60/yr, BM].

Marshall JG, Buchanan HS. Benchmarking Reference Services: An Introduction. Med Ref Serv Q 1995; 14(3):59-73.

Newbold PA. QMHC Forum: Benchmarking in Healthcare--Paradigms, Culture, and Change. Qual Manage Health Care 1995; 3(3):72-77.

Phillips SA. Productivity Measurement in Hospital Libraries: A Case Report. Bulletin of the Medical Library Association 1990; 78(2):146-153.

Porter JE. The Benchmarking Effort for Networking Children's Hospitals (Benchmark). Jt Comm J Qual Improv 1995; 21(8):395-406.

Shaughnessy TW. Benchmarking, Total Quality Management, and Libraries. Library Administration & Management 1993; 7(1):7-12.

St. Clair G. Benchmarking, Total Quality Management, and the Learning Organization: New Management Paradigms for the Information Environment. Spec Librar 1993; 84(3):120-22.

St. Clair G. Benchmarking, Total Quality Management, and the Learning Organization: New Management Paradigms for the Information Environment: A Selected Bibliography. Spec Librar 1993; 84(3):155-57.

St. Clair G. The Future Challenge: Management and Measurement. Spec Librar 1993; 84(3):151-54.

Library-Based Benchmarks: Samples

Effects of Mergers Upon Hospital Libraries. Washington, D.C.: Advisory Board Company, January 1995.

Henry BJ. Snapshot: The Typical Hospital Library in NN/LM Region 5. Temple, TX: Scott and White Memorial Hospital, 1996.

Library Services Benchmarking Executive Summary. Illinois: Caterpillar, Inc., 1992.

Medical Libraries. Washington, D.C.: Advisory Board Company, June 1994.

Online Access to Library Resources. Washington, D.C.: Advisory Board Company, January 1996.

Rand R. Maine Medical Center: Library Benchmark Survey Results, 1995.

The Status of Medical Libraries. Washington, D.C.: Advisory Board Company, April 1996.